Frequently Asked Questions
Everything you need to know about our ethically made footwear and accessories.
How do I find my perfect fit?
We offer a comprehensive Fit Studio guide on our website. Since our footwear is handcrafted using premium leathers, many styles will mold to your feet over time. We recommend checking the specific fit notes on each product page for sizing recommendations.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn, brand-new items in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
Where are Poppy Barley products manufactured?
We are committed to ethical production. Our leather goods are handcrafted in family-owned factories in Leon, Mexico, and Porto, Portugal, where we ensure fair wages and safe working conditions.
Do you offer international shipping?
Yes, we ship to customers across North America and select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my leather shoes?
To extend the life of your shoes, we recommend using a leather protector spray before your first wear. Clean them regularly with a damp cloth and apply a high-quality leather conditioner every few months to prevent drying or cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer flexible payment installment options through Affirm for qualifying purchases.